Refund Eligibility

• Cancelled Trips: If your trip was cancelled by either yourself (two hours ahead of flight time) or by us (due to weather, and other unforeseen circumstances), you are eligible for a full refund.
• Missed Trips: If you missed your scheduled trip (e.g., due to being late or other personal reasons), or did not cancel your trip within the two-hour flight window, we can offer a voucher of the same value to use towards a future flight.
• Rebooking: We are able to rebook you on any flight of the same value with no extra charge. Rebooking to a flight of greater cost will require the customer to cover the difference.
• How to Request a Refund
For refunds or vouchers, please call 508-228-1230.

Processing Your Refund

Refunds will typically be processed within 3-5 business days.

Vouchers will be released the next day after processing the cancellation.

Once your refund has been processed, you’ll receive a confirmation email, and the refund will be issued to the original payment method.

We appreciate your understanding and look forward to serving you again soon! For additional information, please email reservations@gullair.com or call 508-228-1230.